In plain English, and this paragraph is not part of the agreement: RoofTelli is software for roofing contractors. You pay a monthly subscription, you and your crew use it to build estimates, send proposals and get them signed, and your business data stays yours. The documents you send your customers are your documents and your contracts with them — we print what the software is told to print, including state-required notices, but you are the one responsible for what you send. Roof measurements are estimates you check before you price a job. If something goes wrong on our side, what you can recover is limited to what you paid us. The numbered sections below are the actual agreement.
These Terms are between RoofTelli, LLC, a Missouri limited liability company ("RoofTelli," "we," "us"), and the business that opens an account ("you," "your"). They cover the RoofTelli web application at rooftelli.com and app.rooftelli.com and everything we provide through it (the "Service").
The Service is for businesses. It is not for personal or household use, and we do not offer it to consumers.
Your customers are not our customers. When you send a proposal, an estimate or a contract to a homeowner, that document is between you and them. We are not a party to it, we make no promise to them, and nothing in these Terms gives a homeowner any right against us.
An owner creates the company account. The owner invites other users and sets each person's role.
You are responsible for everything done under your account, including by the people you invite. Keep credentials secure and tell us at [email protected] if you think an account has been compromised.
You must give us accurate account information and keep it current.
The subscription is $99 per month, billed through Stripe. An annual price may be offered; if you take it, it is billed once for the year.
If a payment fails, Stripe retries the card and emails you about it. While a payment is failing, the Service shows a warning. After 14 days the account becomes read-only — you can still open and read everything in it, but you cannot create, edit or send. Full access returns when the balance is paid. We never delete your data for non-payment.
Prices are exclusive of taxes. You are responsible for any tax on your subscription other than tax on our income.
You own your data. Your company information, your customers' details, your job and pricing data, your documents and your settings are yours. You give us permission to host, process, display and back up that data so we can run the Service for you, and to do the same through the providers listed in Section 7.
We own the Service. The software, its design, and everything we supply with it stay ours. You get a limited, non-exclusive, non-transferable right to use it while your subscription is active. You may not copy it, resell it, rent it out, reverse engineer it, or use it to build a competing product.
Default text we supply is a starting point. Scope statements, terms blocks and warranty language that ship with a new account are ours, written generically. Once you send them on your letterhead they are your words and your promises. Read them before a customer signs one.
We handle personal information as described in our Privacy Policy at app.rooftelli.com/privacy.html, which forms part of these Terms. That policy covers, among other things, what happens when one of your staff sends us a bug report: a screenshot attached to a bug report is not masked, so anything on screen at that moment — customer names, addresses, phone numbers — is in the picture we receive.
The Service can print state-specific notices, cancellation forms and contract clauses onto the documents you generate. This is a convenience feature, and these are its terms:
If you need to know whether a document satisfies the law, ask a lawyer.
The Service produces roof measurements in these ways, where offered: outlines you trace yourself, open building footprint data, and paid reports ordered from a third-party provider such as EagleView.
All of them are estimates. Confirm measurements before you price or order materials. We are not responsible for material shortfalls, overages, or any loss that follows from relying on a measurement without checking it.
Paid reports are supplied by the provider under their own terms, and they bill you directly.
Where the Service offers building footprint data, it comes from Overture Maps and is licensed under the Open Database License. The Service prints the credit that licence requires; do not remove it from a document that carries it.
We use these providers to run the Service: Stripe (payments), Resend (email), Twilio (text messaging, where enabled), Sentry (error and bug reports), Railway (hosting), Cloudflare (networking and security), Google (address autocomplete), USGS (public aerial imagery), Overture Maps (building footprints), EagleView (measurement reports), and Intuit QuickBooks (accounting sync, if you connect it).
Some of these you choose to turn on. QuickBooks and EagleView run under your own account and that provider's terms. Text messaging is subject to our SMS terms at app.rooftelli.com/sms-terms.html.
We are not responsible for a third-party service being unavailable, changing, or discontinuing. If one of them stops working, the affected feature may stop working too.
Do not use the Service to break the law, to send anything you have no right to send, or to interfere with the Service or anyone else's use of it. Do not attempt to reach another company's data.
Text messaging: send only messages the recipient has consented to receive, and follow the SMS terms. Messages go out from a shared platform number, so a recipient replying STOP opts out across the platform, not just from you.
We may suspend an account that is causing harm or breaking these rules. We will tell you why, and we will restore access if the problem is fixed.
Each of us may learn things about the other that are not public. Neither of us will share the other's confidential information except with people who need it to do this work and are held to the same standard, or where the law requires disclosure. Your business data is your confidential information.
We work to keep the Service running and we do maintenance when we can. We do not promise any level of uptime. There is no service credit and no availability guarantee.
Events outside our control — outages at a provider, network failures, and similar — are not a breach of these Terms.
The Service is provided as is. Beyond what these Terms say, we make no promises about it — not that it will be uninterrupted or error-free, not that it will meet your needs, and not that any document it produces is legally sufficient.
Some states do not allow certain disclaimers. Where that is so, this section applies as far as the law allows.
Our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose.
Neither of us is liable to the other for lost profits, lost business, lost data, or indirect or consequential losses.
Some states do not allow these limits. Where that is so, this section applies as far as the law allows.
You will defend and cover us against claims arising from:
We will tell you promptly about any such claim and let you control the defence, and we will not settle without your agreement.
You can cancel any time from the billing page.
We can end or suspend an account for breach of these Terms, for non-payment after a grace period, or if we stop offering the Service. If we discontinue the Service, we will give you reasonable notice and a reasonable opportunity to request a copy of your data.
On exit, you can get a copy of your data and have your account deleted. Email [email protected] and we will provide a copy of your data and delete the account. After that, we keep information only as our Privacy Policy describes — as long as needed to run the Service, meet legal obligations, resolve disputes and enforce agreements, and we may keep billing records the law requires us to keep.
Sections that by their nature outlast the agreement — Sections 4, 5, 9, 11, 12, 13 and 16 — continue after it ends.
We may change these Terms. We will post the new version with a new version number and effective date, and tell account holders by email or in the Service.
For a material change, we will ask you to accept the new Terms before you keep using the Service. For a minor change, continued use after the effective date is acceptance.
We record your acceptance — the version you accepted, when, and the IP address it came from.
These Terms are governed by the law of the State of Missouri, without regard to its conflict-of-laws rules.
Arbitration. If we cannot resolve a dispute between us informally, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in Missouri. Judgment on the award may be entered by any court with jurisdiction.
Small claims. Either of us may instead bring a claim in small claims court if it qualifies.
Court, where arbitration does not apply. Any claim not subject to arbitration will be brought in the state or federal courts located in Missouri, and we each agree to those courts.
These Terms, with the Privacy Policy and the SMS terms, are the whole agreement between us about the Service.
If part of these Terms is unenforceable, the rest still applies.
Not enforcing a term once does not waive it.
You may not transfer these Terms without our written consent. We may transfer them to a successor if our business is sold.
Nothing here makes either of us the other's partner, employee or agent.
RoofTelli, LLC
[email protected]