RoofTelli, LLC (“RoofTelli,” “we,” “us,” or “our”) provides software for roofing contractors, including the RoofTelli web application available at rooftelli.com and app.rooftelli.com (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here.
1. Information We Collect
Information you provide
Account information: name, email address, phone number, company name, and password when you create an account.
Business and job data: information you enter to run your business in the Service, such as customer names and contact details, property addresses, job details, estimates, pricing, and related documents.
Payment information: when you subscribe, payments are processed by Stripe. We do not store your full card number on our servers.
Communications: messages you send us, including email to [email protected].
Waitlist signups: if you join the waitlist on our pre-launch site at rooftelli.com, we collect the email address you enter, along with any campaign tags in the link you arrived through and the page you landed on. This is sent to our support inbox as an email rather than stored in a database, and we use it to tell you when RoofTelli launches.
Information collected automatically
Usage and device data: log data such as IP address, browser type, pages viewed, and actions taken in the Service, used for security and to operate and improve the Service.
Cookies and similar technologies: we use cookies to keep you signed in and to remember preferences. The Service does not currently use third-party advertising cookies.
Information from third-party services
Property and measurement data: when a roof measurement is ordered, property addresses are sent to our measurement provider (such as EagleView) and measurement reports are returned to your account.
Address autocomplete: address fields may use Google services to suggest and validate addresses.
Accounting integrations: if you choose to connect an accounting service (such as QuickBooks), we exchange the data needed to provide that integration, under that provider’s terms and your authorization.
2. How We Use Information
To provide, maintain, and improve the Service;
To create and manage your account and process subscription payments;
To order and deliver roof measurement reports you request;
To send transactional communications such as account notices, estimate and job notifications, receipts, and security alerts;
To send text messages you have opted in to receive (see Section 4);
To respond to support requests;
To protect the security and integrity of the Service and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the Service, and only as needed to provide it:
Stripe — payment processing;
EagleView — roof measurement reports (property addresses and related job information);
Resend — transactional email delivery;
Twilio — text message delivery;
Railway — application hosting (United States);
Cloudflare — networking, DNS, and security;
Google — address autocomplete services;
Intuit (QuickBooks) — only if you connect your accounting integration.
These providers are authorized to use your information only to perform services for us. We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets (in which case this policy will continue to apply to your information until amended).
4. Text Messaging (SMS) Program
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties or lead generators.
If you are a homeowner who has requested a roofing estimate from a contractor using RoofTelli, you may opt in to receive text messages about your estimate — for example, a link to confirm your details or to view your completed estimate. If you are a RoofTelli account holder, we may also send service-related texts you request. For all recipients:
Message frequency varies based on your account activity;
Message and data rates may apply;
You can opt out at any time by replying STOP to any message;
Consent to receive text messages is not a condition of purchasing any goods or services.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated personal information by contacting [email protected]; some records may be retained where required by law (for example, billing records).
6. Security
We use industry-standard safeguards to protect your information, including encryption in transit (TLS), encrypted credential storage, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Access, correction, and deletion: you can update most account information in the Service, or contact us at [email protected] to request access to, correction of, or deletion of your personal information.
Email: transactional emails are part of the Service; any marketing email we send will include an unsubscribe link.
Text messages: reply STOP to opt out at any time.
Cookies: you can control cookies through your browser settings; disabling them may limit Service functionality.
Depending on where you live, you may have additional rights under applicable law (such as the Texas Data Privacy and Security Act or other state privacy laws). To exercise any privacy right, contact us at [email protected]. We will not discriminate against you for exercising your rights.
8. Children’s Privacy
The Service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and notify account holders by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.